- What are the three behavior styles used in handling opposition and responding to conflict? Explain the behavior description, belief system, advantages, and disadvantages of each style.
- Explain the behaviors exhibited by the assertive, aggressive, and nonassertive person in conflict situations and situations expressing feelings.
- What are the seven steps to use in win-win conflict resolution? What does research show about the level of commitment often demonstrated when one participates in coming up with a solution to a problem?