What quality improvement tool would you use to define the current process for retrieving patient records?

1. What quality improvement tool would you use to identify possible reasons for the increase in complaints about the HIM department?
2. What quality improvement tool would you use to gather information to confirm the rea
sons for the complaints about the HIM department?
3. You hypothesize that complaints spike on certain days of the week. What quality improve
ment tool would you use to analyze this theory?
4. The HIM staff tallies information about the causes of complaints. What quality improve
ment tool would you use to prioritize the problems?
5. What quality improvement tool would you use to define the current process for retrieving
patient records?
6. You believe that cooperation between the clinic receptionists and HIM staff would im
prove if phone responsibilities were more clearly defined. To whom would you assign the task of defining roles and responsibilities?
7. After redesigning the record retrieval process, you want to monitor the effectiveness of
your actions. What quality improvement tool would you use to determine whether the
number of complaints has decreased?