1. What quality improvement tool would you use to identify possible reasons for the increase in complaints about the HIM department?
2. What quality improvement tool would you use to gather information to confirm the reasons for the complaints about the HIM department?
3. You hypothesize that complaints spike on certain days of the week. What quality improvement tool would you use to analyze this theory?
4. The HIM staff tallies information about the causes of complaints. What quality improvement tool would you use to prioritize the problems?
5. What quality improvement tool would you use to define the current process for retrieving patient records?
6. You believe that cooperation between the clinic receptionists and HIM staff would improve if phone responsibilities were more clearly defined. To whom would you assign the task of defining roles and responsibilities?
7. After redesigning the record retrieval process, you want to monitor the effectiveness of your actions. What quality improvement tool would you use to determine whether the
number of complaints has decreased?
