Balanced scorecard measures for cashier’s office Refer to the University of
California, Berkeley, cashier’s office balanced scorecard in Exhibit 16.9.
REQUIRED:
• A. Describe how each of the following measures might be calculated (be specific about the data used):
1. Injury/illness rate
2. Expenditures as a percent of budget
3. Percent of days that the office balanced within $1
4. Customer satisfaction survey
• B. Assuming the type of data and calculation you described in part (A), provide one advantage and one disadvantage for each measure
