Learning Journal

1.Choose one of the following documentaries or videos on an organizational crisis. You may choose a different example provided that it clearly meets the definition of an organizational crisis.

2.What crisis communication strategies can you identify

• Are multiple strategies being used simultaneously?
• What strategies seem to be shifting over time?

• 3.How effective are each of these strategies and why?
  • How do large institutions try to ”localize” problems and minimize crises by associating them with “a few bad people” rather than a larger systemic problem?
• 4.Which ethical principles would have guided your response to this crisis?