Background and Context: Discuss type of industry, products/services, existing channels, competition in the context of sales and customer service, and how organizational vision and strategies have influenced their sales and customer service management.
Analysis of Personal Selling & Sales Management Approach
Analysis of Customer Service & Customer Turn offs Analysis of Organizational Systems, Policies &Culture
Analysis of Individual Actions
Analysis of the Use of Data and Technology for Sales & Customer Service
5. Recommendations
6. Conclusion
7. References
