Read and respond to the following classmates’ discussion posts. Be constructive and professional with your thoughts, feedback, or suggestions. Be sure to use at least 175 words, FULL APA references, and in-text citations.
We study abuse prevention continually in long-term care. Ineffective communication is a facility characteristic that can lead to abuse or neglect. Communication is so important that a resident’s right to be free from abuse can be contingent upon facility employees communicating rightly. As I teach our staff these principles, we brain storm together to identify areas where quality of communication can be improved. We also review how to better communicate in our QAPI program.
Effective communication is important in all aspects of business, and is good for the customer, too, i.e. in my example the patient is the customer. Class:
What might you have learned about communication that you can share with the class? When we think about interaction between managers and employees, does anyone have an example of how a specific intervention has remedied a communication problem so that everyone benefited?
