What was your most interesting discovery or takeaway from the video?

Marketing by Geoffrey

6.2 – Learn & Earn (LinkedIn Learning)
After watching the video, answer the following question
What was your most interesting discovery or takeaway from the video?
Summarize in 1-3 sentences.
Customer Service Foundations (LinkedIn Learning/1:22).
The solution and value a firm offers often extends beyond the actual product purchase or service exchange.
Consider how customer service plays a role in creating value for the customer as pricing decisions are set.