First, read Chapter 7 in The Essential Workplace Conflict Handbook and Fishbone (Ishikawa) Diagram.
http://asq.org/learn-about-quality/cause-analysis-…
Additionally, refer to the IMPROVE Supplementary Document.
http://asq.org/learn-about-quality/cause-analysis-…
Next, in your initial post, address the following:
- How has your completion of the Ishikawa diagram assisted your understanding of the root causes and ultimate effects of the conflict?
- What viable solutions can you recommend to improve the situation?
- What are the essential steps you would need to take to separate the people from the problem in your organization’s conflict?
- How will you apply your understanding of cause and effect to the conflict in your organization or the Garden Depot
