1. How do you determine which process improvement tools should
be used in a given situation? What is the cost and return of each
approach?
2. Which process improvement tool can have the most powerful impact,
and why?
3. How can barriers to process improvement, such as staff reluctance
to change, lack of capital, technological barriers, or clinical practice
guidelines, be overcome?
4. How can the electronic health record or other digital technologies be
used to make significant process improvements for both efficiency and
quality increases?
5. Describe several places or times in your organization where people or
objects (paperwork, tests, etc.) wait in line. How do the characteristics
of each example differ?
