1. Provide three examples of system improvements at the boundaries
of the healthcare subsystems (patient, microsystem, organization,
environment).
C hapter 1: The Challenge and the Oppor tunity 19
2. Identify three systems in a healthcare organization (at any level) that
have reinforcing feedback.
3. Identify three systems in a healthcare organization (at any level) that
have balancing feedback.
4. Identify three systems in a healthcare organization (at any level) in
which feedback delays affect the performance of the system.
