Problem-Solving Perspective
- What is the underlying problem in this case from the perspective of hospital administrators?
- What are the causes of this problem?
- If you were a consultant to a hospital administrator, what recommendations would you make for fixing this problem?
Application of Chapter Content
- What role did extrinsic and intrinsic motivation play in this case?
- What were the major motivation issues at play in the health care industry according to the major needs-based theories of motivation (Maslow’s hierarchy, McClelland’s acquired needs, and Deci and Ryan’s self-determination)?
- What do you think were the major equity issues faced by health care workers during the pandemic?
- How might the job characteristics model explain why health care workers were motivated to perform well?
- Which types of nonmonetary compensation do you think played a part in this case?
- Which elements of self-motivation were evident to you as you read the case?