ssume you were hired by the local grocery store to help in assessing its service quality based on the five service dimensions to determine the overall service quality: reliability, responsiveness, assurance, empathy, and tangibles. How would you go about undertaking this project?

Management by Geoffrey

1.Develop critical and analytical thinking necessary to overcome challenges and issues of marketing in the changing global environment. (LO-4)

2.Use effective and collaborative interpersonal skills to carry out scientific analysis of consumers’ needs and wants to formulate a marketing Plan. (LO-5)

 Part-ACase Study

Read the Chapter Case Study entitled Yogurt Lovers say, “It’s All Greek to Me” from Chapter- 11 “Product, Branding and Packaging decisions” Page: – 381 given in your textbook – “Marketing” (8th Edition) by Dhruv. Grewal and Michael. Levy (2022) and answer the following Questions:

Assignment Question(s):

  • Generally speaking, what type of product is yogurt?Does your answer change for the different product categories that ‘Chobani’ has defined for its offerings? (2 Marks)
  • Is ‘Chobani’s’ introduction of yogurt for children a brand extension or line extension? Explain. (2 Marks)
  • How is ‘Chobani’ positioning its various product categories currently?How is it communicating its current positioning strategy? (2 Marks)

 

Part-BCritical Thinking

Answer the following questions based on the concepts discussed in Chapter- 13, 15 and 18

  • Assume you were hired by the local grocery store to help in assessing its service quality based on the five service dimensions to determine the overall service quality: reliability, responsiveness, assurance, empathy, and tangibles. How would you go about undertaking this project? (Ch-13) (3 Marks)
  • Price skimming and market penetration pricing are the two important pricing strategies used by Marketers. Ahmad wants to launch his new backpack in the local market. Being a marketer which pricing strategy you will suggest him to use and why? (Ch-15) (3 Marks)
  • Do you find any difference between advertising and public relations? How can public relations contribute to a firm’s IMC?Explain with the help of a suitable example.(CH-18)(3 Marks)