Understanding people in organisations
Applying your knowledge from the module to the Insure-You and Re-Call case studies (Appendix A), answer questions 1-5. Support your answers with reference to relevant literature and research in the related areas using the Harvard Referencing system and examples from the case study to illustrate your points where appropriate.
Q1.
Discuss the use of rational and bureaucratic approaches to the organisation of work at Insure-You and its impact on organisational behaviour at the call centre. Using examples from Re-Call to illustrate your points, how could any negative impacts of rational work design be overcome?
Q2.
Evaluate the use of personality testing in the recruitment process at Insure-You and Re-Call. What are the advantages and risks of this type of testing and how could the use of the tests be improved?
Q3.
Compare the approach to and effectiveness of leadership and teamworking at Insure-You and Re-Call.
Q4.
Use behavioural learning theory to outline how you could improve the approach to staff training at Insure-You. What could be the limitations to this approach?
Q5.
How effectively has the introduction of new technology been managed at Insure-You? With reference to relevant research and examples from Re-Call, how could Insure- You improve its approach to managing change?
All answers must be:
Between 600 and 800 words long. (NOTE: 800 words is the MAXIMUM word limit for each answer. There is no +10% allowance on these questions.)
