Instructions: Think about your most recent healthcare encounter. What aspects of the care or service were you pleased with? What could have been done better? Read the article “My Right Knee” by D. M. Berwick in Annals of Internal Medicine 142 (2): 121–25
In a 2 to 3 page essay (APA format) write about your experience. Explain which of Dr. Berwick’s quality requirements were met and which were not during your recent healthcare encounter. Which aspects were you pleased with, and what could have been done better? Be as specific as possible in answering these questions.
