1. What is the culture of an organization? Why is it important to understand?
2. What is the contribution of organizational culture to the intellectual capital of the
organization?
3. What do we mean when we talk about changing the culture of an organization?
What would be some examples?
4. How would we go about assessing the cultural readiness of an organization with
respect to planned KM interventions? How would we modify our KM implementation
strategy based on the results of such an assessment?
5. What are some of the maturity models that can be used to situate a company
with respect to its KM culture? Discuss the strengths and weaknesses of each of these
maturity models.
6. What are some of the key enablers and major obstacles to effective knowledge
sharing that can be attributed to the overall organizational culture? To the diverse
microcultures?
7. Describe how you would initiate an organizational change initiative. Provide an
estimate of how long you believe each stage would last.
8. What are some of the ways of assessing whether or not the culture is changing, or
maturing, toward an intended end state? Provide examples.
9. What are some of the ways you would go about learning what an organization’s
values are? How would you collect and analyze stories, myths, and the typical language
used by a particular CoP?
10. How would you forge a bridge between the largely tacit cultural knowledge of an
organization and the largely explicit organizational memory system that should serve
to preserve this knowledge?
