Discussion Points
1. Compare and contrast KM applications that are driven by an objective of reuse
versus those driven by an objective of innovation.
2. What are the major steps involved in developing a KM strategy? What sorts of
information is needed in order to recommend a KM strategy to an organization? List
the major categories of stakeholders who should be involved in the strategy formula-
tion process.
3. What are some of the pros and cons of a web-based questionnaire versus face-to-
face interviewing when conducting a knowledge audit (refer to chapter 4)?
4. Why is it important to conduct an audit before eliciting stakeholder
objectives?
5. What are some criteria that may be used to prioritize both KM objectives and KM
recommendations?
6. What are the major differences between the short-term and long-term strategy?
How do they fit together?
7. Why is it important to maintain a balance between fluidity and institutionaliza-
tion? What are some of the mechanisms that can be used to achieve this balance?
How can KM applications upset this balance?
8. List and provide examples for some different types of knowledge assets. What are
some typologies that can be used to categorize them?
