1. List the major benefits of documenting experiential organizational learning in the
form of an organizational memory.
2. Outline the major barriers to good organizational memory management.
3. Define corporate amnesia and reasons why this may occur.
4. Outline the key steps in the evolution of an innovative new idea and the institu-
tionalization of a best practice that forms the object of reuse.
5. Compare and contrast the components of leading organizational memory
models
