1.How would you assess Jack Lawler’s entry and contracting process at B. R. Richardson? Would you have done anything differently?
2. What theories or models would you use to make sense out of the diagnostic data? How would you organize the information for feedback to Ben Richardson and Richard Bowman? How would you carry out the feedback process?
3. What additional information would you have liked Jack Lawler and his team to collect? Discuss.
