1. If you cannot draw the process, then
a. You don’t understand it b. Start Lean Mapping c. It doesn’t exist
d. stop the process e. take an art class
f. answers a and c g. a, b, and c
2. Mass production was first iconized by
a. Toyota b. Ford c. Motorola
d. Enron e. Lehman Brothers
f. GM g. 3M
3. Quality may be defined by
a. Patient satisfaction b. Community standards c. Prospective Payment
d. Right care, right place, right time e. answers a, b, d only
f. all of the above g. none of the aove
4. Quality trilogy
a. Deming b. Shewhart c. Taylor
d. Gilbreth e. Juran
f. Larry, Larry, and his other brother Larry g. the first three Star Wars movies
5. PDCA
a. Deming b. Shewhart c. Taylor
d. Gilbreth e. Juran
f. Plan, Do, Study, Act g. San Antonio
6. Control Chart Father
a. Deming b. Shewhart c. Taylor
d. Gilbreth e. Juran
f. Darth Vader g. still looking for DNA test results
7. Quality Improvement Certification for Organizations
a. ISO9000 b. Baldridge c. Juran Award
d. Gilbreth Award e. Johnson Foundation
f. NSF g. NIH
8. Elimination of Waste
a. Six Sigma b. Lean c. PDCA
d. Trash can e. Toilet f. PDSA
g. TQM h. CQI
9. Improvement of Quality Algorithm from Motorola
a. CQI b. TQM c. PDCA
d. Yoga e. Seven Sigma f. Smash and Grab
g. Lean h. Six Sigma
10. Performance improvement loop by Deming
a. CQI b. TQM c. PDCA
d. Loop 1604 e. 410 f. 610
g. Lean h. Six Sigma
11. Another term for waste
a. JIT b. 5S’s c. Muda
d. Mura e. Six Sigma
f. Spilled drink g. Albuquerque
12. Six Sigma process
a. DMAIC b. DMAAIC c. DMAIIC
d. DMADA e. DMAICC
13. Six Sigma deliverable in define phase
a. Detailed process map b. FMEA c. Project Charter
d. Process Capability Analysis e. All of the above
14. Name the chart below.
a. Ishikawa b. Gannt c. Pareto
d. Check sheet e. Histogram
15. Name the chart below.
a. Ishikawa b. Gantt c. Pareto
d. Check sheet e. Histogram
16. Name the chart below.
a. Ishikawa b. Gannt c. Pareto
d. Check sheet e. Histogram
17. Which of the 5S’ is most relevant to the diagram below?
a. sustain b. straighten c. shine
d. sort e. standardize
18. Calculate the standard deviation of the sample for the following data.
[1, 3, 4, 1, 4, 1, 1, 1, 1, 1, 1, 5]
19. Three processes are operating sequentially with 93% reliability each. Calculate the RTY.
20. Calculate the DPMO for a 3.5 sigma process.
21. Calculate the FTY for a process where 10000 widgets are produced of which 800 are scrapped due to errors with no rework.
22. Calculate the sigma of the process in 21.
23. Calculate the RTY for a process where 10000 widgets are produced of which 800 are returned for rework and 400 of those 800 are set to customers.
24. How does Lean differ from Six Sigma?
25. Calculate the standard deviation of the population for the following data.
[1, 3, 4, 1, 4, 1, 1, 1, 1, 1, 1, 5]
