1. Why do we need operations management for health care?
2. How does health care represent a system?
3. What are the key goals of operations managers?
4. Does operations management impact a hospital’s competitive advantage?
5. What are three of the key trends affecting hospital operations?
6. Who is considered the “father” of scientific management?
7. How are decisions made in organizations?
8. What are the basic steps of a rational management decision-making process?
9. What are the common sources of cost increases in health care?
10. How does the medical care CPI relate to cost increases for other items?
