During disasters, why is the mental health of our first responders, such 911 Dispatchers, so important?

The authors list several areas of common mistakes in decision making during events (disasters).   One common mistake is “Don’t disregard the mental health of first responders”.  As Emergency Managers, we often make poor decision when it comes to the mental health of our first responders. During disasters, why is the mental health of our first responders, such 911 Dispatchers, so important? Minimum of 300 words.  Max of 325 words.

 

Source:

 

Glarum, Jan and Adrianopoli, Carl. (2020). Decision Making in Emergency Management. Cambridge, MA: Butterworth-Heinemann.