Describe the vital role of management in achieving quality patient and client health services;

Health & Medical

QUALITY MANAGEMENT FUNDAMENTALS

Learning Objectives

After completing this chapter, you should be able to

  • Describe the vital role of management in achieving quality patient and client health services;
  • Differentiate among key healthcare quality characteristics, common approaches to quality improvement, and total quality principles; and
  • Recognize management practices and traits as organizations mature along the quality continuum.