Assume the first role, that of Samantha (Sam) Pinder, Executive V.P. of Finance, a mediator/facilitator. Two other roles are also printed out to assist you in understanding how the parties view the dispute.
Resolve this dispute using the Steps in the Mediation Process and the Mediator’s guide which follows the role information.
Detail what takes place at each step. In the end, describe the outcome for all parties
