Using what you learned in the course so far, of Modern Systems Analysis and Design, review the case study “Petrie Electronics” listed on page 141, Visit the Nielsen Website and update PE Figure 12-1 based on guidelines and articles posted since this list was compiled. Add only elements you believe are essential and relevant to the design of “No Customer Escapes.”
2. How unique do you consider the human interface design guidelines for a Website to be from general application design guidelines? Justify your answer.
3. Search for other Web-based resources, besides the Nielsen Website, for Website design. (Hint: Look at the references at the end of this and prior chapters.) In what ways do the design guidelines you find contradict your previous answer? Explain the differences.
4. This chapter introduced the concepts of loyalty and trustworthiness as necessary for customers to interact with a Website. What elements could be added to a customer loyalty site such as “No Customer Escapes” to improve the levels of loyalty and trustworthiness of Petrie’s customers?Using your study throughout the class, review the “Petrie Electronics” case study on page 470 and provide your solution to the following questions. Be detailed and clear in your 5-6 page analysis. Justify your answers.
1. Why don’t information systems projects work out as planned?
a. What causes the differences between the plan and reality?
b. Why is it important to document change requests?
c. What happens if a development team does not document the change requests?
2. When a project is late, do you think that adding more people to do the work helps or not? a. Justify your answer.
3. What is the role of a pilot project in information systems analysis? a. Why do you think Petrie’s team decided to do a pilot project before rolling out the customer loyalty system for everyone?
4. Information systems development projects are said to fail if they are late, go over budget, or do not contain all of the functionality they were designed to have.
5. Is the customer loyalty program a failure? Justify your answer. a. If not, how can failure be prevented? Is it important to avert failure? Why or why not. 11 of 1
