- Describe how delivering bad news impacts your credibility.
- Explain considerations for deciding which channels to use when delivering bad-news messages.
- Summarize principles for effectively delivering bad-news messages.
- Compose effective bad-news messages in person and in writing for various audiences, including colleagues, external partners, and customers.
- Deliver and receive negative performance reviews constructively.
- Review bad-news messages for effectiveness and fairness
- Explain how planning and conducting business research for reports impacts your credibility.
- Create research objectives that are specific and achievable