Explain how planning and conducting business research for reports impacts your credibility.

  1. Describe how delivering bad news impacts your credibility.
  2. Explain considerations for deciding which channels to use when delivering bad-news messages.
  3. Summarize principles for effectively delivering bad-news messages.
  4. Compose effective bad-news messages in person and in writing for various audiences, including colleagues, external partners, and customers.
  5. Deliver and receive negative performance reviews constructively.
  6. Review bad-news messages for effectiveness and fairness
  7. Explain how planning and conducting business research for reports impacts your credibility.
  8. Create research objectives that are specific and achievable