- Discuss how training, informal learning, and knowledge management can contribute to continuous learning and companies’ business strategy.
- Explain the role of the manager in identifying training needs and supporting training on the job.
- Conduct a needs assessment.
- Evaluate employees’ readiness for training.
- Discuss the strengths and weaknesses of presentation, hands-on, and group training methods.
- Identify the major parts of an effective performance management process.
- Discuss the three general purposes of performance management.
- Identify the five criteria for effective performance management systems.
- Discuss the five approaches to performance management, the specific techniques used in each approach, and the way these approaches compare with the criteria for effective performance management systems.
- Choose the most effective approach to performance measurement for a given situation.
