Communication
11.1 Describe the functions and process of communication.
11.2 Contrast downward, upward, and lateral communication through small-group
networks and the grapevine.
11.3 Contrast oral, written, and nonverbal communication.
11.4 Describe how channel richness underlies the choice of communication channel.
11.5 Differentiate between automatic and controlled processing of persuasive
messages.
11.6 Identify common barriers to effective communication.
11.7 Discuss how to overcome potential problems of cross-cultural communication
