A customer who books their airfare online will be looking for a cheaper ticket than a customer who books the same ticket through the airline’s physical office. Which statement best describes which concept?

Note: Select best answer and give reason:

 

1. Which of the following is an advantage of having a revenue management strategy?

 

1. Project management becomes more efficient.
2. The company is able to use up its assets.
3. It is easier to predict customer behavior.
4. It is a useful accounting information system.

 

Answer and Reason:

 

2. The _____ strategy involves placing a price on hospitality-related products in a way that provides value to a customer.

 

1. marketing
2. forecasting
3. pricing
4. dynamic

 

Answer and Reason:

 

 

3. A customer who books their airfare online will be looking for a cheaper ticket than a customer who books the same ticket through the airline’s physical office. Which statement best describes which concept?

 

1. Forecasting
2. Price sensitivities
3. Pricing strategy
4. Inventory management

 

Answer and Reason:

4. What is the meaning of Revpar?

 

1. Revenue par attendant room
2. Recreation par available room
3. Revenue par available room
4. Revenue par average room

 

Answer and Reason:

 

5. What is the meaning of GOPPAR?

 

1. Gross operation profit par available room
2. Goal profit par available room
3. Game par available room
4. Gross operation profit pay attendance room

 

Answer and Reason:

 

6. What is the meaning of ADR?

 

1. Average daily rate
2. Average daily room
3. Average daily rental
4. Average daily rack

 

Answer and Reason:

 

7. When the guest checks in at front desk, you should ask from guest?
   1. Passport
   2. Deposit
   3. ID card
   4. Reservation confirmation letter

 

Answer and Reason:

 

8. The Hubbart formula does not recover the hotel’s non-operating expenses. a.True
9. False

Answer and Reason:

 

9. The number of rooms of all types available for sale by a hotel is known as the hotel’s a.Rooms Level.
   1. Rooms Inventory.
   2. Product Placement.
   3. Product Assortment. Answer and Reason:

 

10. Who manages a hotel’s central reservation system (CRS)?
    1. Hotel GM
    2. Hotel owner
    3. Hotel FOM
    4. Hotel franchisor Answer and Reason:

 

11. Customer relations skills such as courtesy and friendliness should be emphasized during a

Business’s

1. Facilities Design.
2. Hiring Process.
3. Market Research.
4. Technology Planning

 

Answer and Reason:

 

12. The things that people buy in order to satisfy their economic wants are known as Free Goods.
    1. Tangible Objects.
    2. Economic Votes.
    3. Economic Goods and Services.

 

Answer and Reason:

 

 

13. A major characteristic of a market economy is __________ ownership of property. Monopolistic
    1. Government
    2. Limited
    3. Private

 

Answer and Reason:

 

 

14. Wal-Mart, Domino’s Pizza, and Avis Rent-a-Car are examples of Retailers.
    2. Industrial Distributors.

 

Answer and Reason:

 

15. Have you submitted midterm test on Moodle by due deadline?
    1. Yes