Read the case “The Decline of Sears” This case is derived from the textbook/e-textbook “Management: A Practical Introduction” by Angelo Kinicki. Answer the following
questions:
1. What is the underlying problem in this case from Edward Lampert’s perspective? (1.5 marks)
2. What are the key causes of Sears’ decline? (1.5 marks)
Part 2- Application of Chapter Contents
3. What does the Human Relations Movement suggest went wrong at Sears? (4 marks)
4. Use the four parts of a system to diagnose the company’s decline. Provide support for your
conclusions. (4 marks)
5. To what extent did Sears use a total quality management (TQM) perspective in running its business?
Explain. (4 marks)
