In no fewer than an 8-page essay (not counting title section, reference list & forms/templates), describe in detail (using your own perceptions and experience) how you would respond to the following scenario:
You have been asked to develop a proposal for a comprehensive Training Program for the organization to present to senior management. Justify the value of this program by including the following elements:
Discussion of the types of company policies that would positively impact quality improvement and customer satisfaction
Create a Training Program that covers these elements:
· New employee orientation, (include organization mission, vision and a summary of the strategic plan);
· Legal compliance training for all employees (and at specific levels, such as 'workers' and 'managers') pertaining to applicable employment laws, (reference state and federal employee and labor laws); and
· Safety training for all employees (and at specific levels, such as ‘workers’, ‘safety team and unit emergency response teams’ and ‘managers’) including a Disaster Plan (including actions and assignment of responsibilities).
· Discussion of how you would meet the current and future needs of the organization when developing employee training and development
Confidentiality of employee information and compliance with HIPAA for patient information;
Code of conduct; including constructive discipline procedures;
Identify benchmarks or ‘best practices’ that a manager or supervisor utilize to try to ensure employee satisfaction and retention; and
How would you determine effective staffing levels and what benchmarks would you use for productivity?
Why is setting performance expectations important?
What procedures would a manager or supervisor enact to help ensure employee satisfaction and retention?
· Include an Implementation timetable and action plan for the Training Program.
