1- Read Chapter 18 and Answer the Critical Thinking Exercises, questions 2 & 3 on pg. 816.Then do the Big Bank case on pg. 820. Use the format seen in the Sample_Case_Study_Analysis(1).doc
. Provide an introduction containing theoretical background of Waiting Times theory, empirical research of waiting time in application in the body, and a conclusion and include supporting peer reviewed journal articles.
2- Read My Compliments to the Chef, ER, Buyer on pg. 200 in the text.
Prepare a 4 – 6 slide presentation about the case.
Include the answer to questions 4 & 5 and the Analysis of one peer reviewed scholarly article to support your argument
