The Housekeeping Department and The Front Office Department
Housekeeping is a very physically demanding work.
Identify FIVE things a hotel’s executive housekeeper and/or general manager could do to make the work of housekeeping employees less strenuous.
– Some individuals are better than others are at providing quality guest service. Name FIVE personal characteristics you would seek in a person who wanted to be employed at a front office you managed?
– What is the 10/5 Rule, and what are the steps involved in using it?