Hilton Hotel Worldwide: A Case Study Exploring Corporate Social Responsibility and Stakeholder Management
Abstract
How to be socially responsible is a growing concern for the hospitality industry. This case study provides examples of how Hilton Hotel Worldwide (HHW) fulfils its responsibility to stakeholders and stockholders by reviewing a myriad of fiduciary, legal, ethical, community, and global concerns. From an industry perspective, HHWs’ approach to internal and external stakeholder concerns has promoted positive industry-wide change. In addition, this case study allows the reader to conceptualize the concept of Corporate Social Responsibility (CSR) in the context of the hospitality sector by reviewing the policies and practices carried out by Hilton Hotel Worldwide.
Answer the following question
1. Identify two Theory Concepts covered in this case study and briefly describe these identified theories?
2. Discuss how important a company’s CSR strategy and reputation in their purchase decision of commodities and equipment. Does the cost of the purchase have an impact? Why or why not
3. How important is the CSR strategy and reputation of a hospitality company when you are deciding on a job? In the hospitality industry, is CSR good for business? Why or why not?
4. Discuss the difference between Corporate Social Responsibility and Business Ethics?
