1. Read the executive summary of the IOM (1999) report To Err Is
Human (www.nap.edu/read/9728/chapter/2?term=executive+summary)
and answer the following questions:
a. Why did this report spur an interest in quality management in the
healthcare industry?
b. What does IOM recommend to address these problems?
c. Conduct a search and determine how much progress has been made
since 1999.
2. What does quality in healthcare mean to your organization? To you
personally?
3. Discuss a real example of each of the four costs of quality in a healthcare
organization.
4. List at least three poka-yokes currently used in the healthcare industry.
Can you think of a new one for your organization?
