1. What are the drivers of the healthcare industry’s focus on patient
satisfaction and on employing resources in an effective manner?
2. What are the differences between Lean and Six Sigma? The similarities?
Would you like to see both applied in your organization? Why or why
not?
3. From your own experiences, discuss a specific example of each of the
seven types of waste.
4. From your own experiences, describe a specific instance in which
standardized work, kanban, jidoka and andon, and rapid changeover
would enable an organization to improve its effectiveness or efficiency.
5. Does your primary care clinic have advanced-access scheduling? Should
it? To determine supply and demand and track progress, what measures
would you recommend to your clinic?
6. Are any drawbacks inherent in Lean Six Sigma? Explain
