What is the underlying problem in this case from the perspective of hospital administrators?

Management by Geoffrey

Problem-Solving Perspective

  1. What is the underlying problem in this case from the perspective of hospital administrators?
  2. What are the causes of this problem?
  3. If you were a consultant to a hospital administrator, what recommendations would you make for fixing this problem?

Application of Chapter Content

  1. What role did extrinsic and intrinsic motivation play in this case?
  2. What were the major motivation issues at play in the health care industry according to the major needs-based theories of motivation (Maslow’s hierarchy, McClelland’s acquired needs, and Deci and Ryan’s self-determination)?
  3. What do you think were the major equity issues faced by health care workers during the pandemic?
  4. How might the job characteristics model explain why health care workers were motivated to perform well?
  5. Which types of nonmonetary compensation do you think played a part in this case?
  6. Which elements of self-motivation were evident to you as you read the case?