Read “Working with Customer Diversity” . According to this article, there are a number of tactics you can employ to ensure optimal communication with regard to linguistic, cultural, and demographic factors.
Assignment:
Based on this assignment’s readings, in our own words, explain in detail some of the customer service communication problems that may arise and how to avoid them. Then, explain the “Power Distance Dimension”( covered in the same article) as it applies to a customer service environment. Give a specific example.
