Planning Software Rollout
Objectives
- To be able to identify suitable methods for a given scenario
- To identify key components that make up an effective user training package
Activities
- Look at the table below. Identify the best possible methods for the stage of the rollout plan from the mini-case studies.
| Case | Phase | Proposed method with reasons |
| A new CRM tool is being rolled out to remote salespeople who are only in the office one day per week. | Training | |
| Monitoring adoption | ||
| Support | ||
| A new accounts package is being used at one site by a small accounting company. There are ten users, and all are qualified accounts technicians. Staff bill by the hour, so lost time would be very expensive. | Training | |
| Communication | ||
| Support |
- A key part of any rollout is training. What makes good training? In small groups discuss what you think makes good training. Justify your decisions.
