Design thinking
Please follow the instructions given below. This assignment is worth 20 points. Please read this entire
document before you begin working on the assignment, so you know what is expected. Please complete
this assignment before the due date and submit your results on Canvas to be graded. If you have
questions about how to complete this assignment, please schedule a time to meet with me, or send
questions to me by email.
1. Use MS–Word to create a document named design–thinking.docx to answer the questions that follow.
Please include at the top of your document the assignment name, the course number and section, my
name, and your name. Please include each assignment question and number in your document to give
the proper context for your response. Please use complete sentences when answering each question and
be sure to check your work before submitting it on Canvas (i.e., grammar and spelling).
2. Please read the article Health Care Providers Can Use Design Thinking to Improve Patient Experiences.
(Article also available through Canvas, Module 2: Week–2)
3. While the consequences of missed appointments have been widely studied, what critical data have
been missing from these studies that could have been used to solve this problem?
4. Briefly describe the key step in the design thinking process.
5. Please provide three examples from the article of how design thinking might be used to provide better
services and outcomes for patients.
6. Please provide a brief description of the phases of the design thinking process presented in the
Designing a Patient–Centered Experience section of the article.
7. Please give an example of how the Johns Hopkins Hospital is using the design thinking process to
improve the patient experience and care at the hospital.
8. Submit your design–thinking.docx document on Canvas before the due date so you can participate in at
least one document review cycle with me. This review cycle is part of the assignment. Feedback will be
provided to you using Canvas or the Review features of MS–Word (i.e., comments, track changes).
