Question 1
Reflecting on your e-portfolio work, the topic you chose in your earlier assessment, and looking at your company from an organisational level, or department level, critically assess the operational methods and strategies adopted to provide the product(s)/service(s) in a way that give(s) maximum satisfaction to the customers or clients.
A good answer will identify the criteria identified each week in your e-portfolio. You should define the principal operations tasks to satisfy these criteria.
Analyse the process strategies and procedures employed to ensure that these tasks are carried out as effectively as possible.
The assignment must be presented in the form of a short report of approximately – 300 words Max
Question 2
Critically review and reflect upon your understanding and appreciation of operations management for a Line Manager with reference to your portfolio and contemporary operations management theory, what are the main challenges facing Line Managers. Write a reflective essay – 500 Words Max
