Functional vs Divisional Structure. Organizational change.

What advice do you have for the Interim President on how to improve New York City
Transit’s Rapid Transit Operation structure of better accomplish its goals?

What factors should be considered when deciding whether to restructure Rapid Transportation Operations structure? How would you help the Interim President understand the connection between structure and an organization’s culture? (e.g., What would you observe? Whom would you speak to? What data would you collect? What would you recommend the NYCT do to change the culture of the agency?)