Quality and productivity management
1- Provide an example of how data analytics can be used to uncover a hidden supply chain problem or inefficiency.
2- How can data analytics help managers cope with the increasing uncertainty inherent in the business environment?
3- In making reservations for services, a common approach for dealing with the uncertain demand is to “overbook” to avoid the costs of no-shows. How ethical is this?
4- Do any of the five functions and four forms of inventories exist in service firms? If so, which ones, and why? If not, how are the functions served?
5- Contrast the functions and forms of inventories. Does every form exist for each function and vice versa, or are some more common?
