Using the information from your interview along with the additional research (e.g. other professionals on staff, club/resort guests, annual reports, magazine/newspaper articles, etc.) that you conducted, write a report detailing the different activities of your interviewee, and the role their department plays at the golf club or resort.
Your report should include the following headings and information:
Background Information
A brief profile of the golf club or resort: location, public/private or resort, year established, number of holes, number of rounds per year, amenities (e.g. driving range, lessons, etc.), food and beverage operation (year-round or seasonal), etc.
A brief profile of the food and beverage manager: current position and title, duration of employment, work experience, education, etc.
A brief profile of the food and beverage department: service amenities (e.g. pub, dining room, banquets, etc.), annual sales food/beverage, cost percentages, number of staff, seating capacities, covers (meals) per day/season, kitchen(s) size/equipment, etc.
Note: you can also use the information that you included in the first part of this assignment
Food and Beverage Responsibilities
Using this heading, please include information for the following required themes:
Hospitality Laws
Financial Management
Staffing Levels and Plans
Other topics may include the following:
List specific responsibilities (daily, weekly, monthly, annually)
Identify direct reports
Hiring and training of staff including legal (e.g. Smart Serve, Food Handlers, etc.)
Staff roles and responsibilities
Scheduling procedures/guides
Service styles/strategies
Function booking procedures
Menu(s) planning and design, how often
Menu product costing percentages targets/sign offs
Products sold – food and beverage themes/concepts
Purchasing/receiving procedures
Inventory controls, counts (timing)
Profit and loss statements
Issues/responsibilities: legal, ethical, human resources
Inspections, (Health, Liquor, etc.)
License/Certificate renewals (e.g. liquor, fire, etc.)
Other areas of responsibility
