Based on the assumptions of Theory X and Theory Y, how would you describe each manager’s philosophy and style of leadership? In what ways do their attitudes about Vanessa affect their leadership?
In this type of customer service setting, which leadership style would be most effective for the bank to meet its goals? From the bank’s perspective, which (if any) manager exhibits the most appropriate leadership?
What advice would you give to each of the managers to enhance their leadership skills within the bank?
What do you think Vanessa can do to prepare herself for her 3-month review?
To what extent do you agree with their assessment of each manager and their advice to Vanessa?
Have you any personal experiences (either as a manager or employee) which may give you a different perspective on the situation described in the case-study?
