BELOW ARE THE QUESTIONS W/ THE ATTACHED POWER POINT.
THE PRESENTATION: “What is a customer, is also necessary to complete the questions.
Thats Ode” Presentation, and E. Ch 5 Word document are my suporting past works. thank you for your time.
Read and complete the following questions from Chapter 6-Smart Selling and Effective Customer Service after reading the chapter in our TEXT book and reviewing the Ch.6 PowerPoint Lecture.
Answer each question carefully and then UPLOAD you assignment to the Ch.6 Assignment FOLDER below.
This assignment will be reviewed and graded.
6-4 List five [5] things you intend to do in your business to offer ‘superior’ customer service.
6-9 Give three [3] reasons why it is important to keep collecting market-research even after you have opened your business.
6-12 List three [3] ways you intend to provide superior customer service.
Also, after reviewing the PowerPoint presentation “What is a Customer?” by Peter Drucker…answer the following two [2] questions:
-A. Identify/Name a business for which you are a customer. Describe the customer service you receive there. What do you like [or dislike] about the service?
-B. How could customer service be improved? What does Drucker say is the most important to a business?
