Operations Management
For your initial post, re-examine customer lifetime value (CLV) in light of what we now understand about scheduling and managing wait lines (and associated wait times). This should be an interesting discussion light of what we’ve learned over the past few weeks and how your thinking may have changed.
How should companies incorporate what they know about CLV into how they manage wait times for existing customers?
How would this change for potential customers?
Please cite at least 1 outside resource to support your initial post and apply the concepts, theories, and vocabulary you are learning through your reading to demonstrate your knowledge.
